Refund policy

We take pride in the quality of our products and the care we put into every shipment. Please review our return and refund policy before placing your order.

🚫 No Returns

Due to the perishable nature of our products, we do not accept returns under any circumstances.

Please ensure your order details, including shipping address and product selection, are accurate before completing your purchase.

📦 Damaged or Incorrect Items

If your order arrives damaged, incomplete, or with the wrong item(s), you must notify us within 3 days of delivery.

To report an issue:

Email orders@leblancs.shop
Include your order number, photos of the packaging/product, and a brief description of the problem

We will review your claim and determine if a replacement or partial refund is appropriate based on the situation.

❄️ Shipping Liability

All perishable items are shipped frozen with dry ice and insulated packaging. Once a package has been handed over to FedEx, LeBlanc's Shop, LLC is not responsible for delays or missed deliveries outside our control.

We do not refund or reship orders delayed due to:

Incorrect or incomplete shipping addresses
FedEx transit issues
Packages left unattended after delivery

📦 Ground Shipping Disclaimer

If you select FedEx Ground, please note:

It is only available to approved states/zones
We do not guarantee safe delivery for perishable goods via Ground
No refunds or reships will be issued for Ground shipments once they leave our facility